1. Introduction
MEGIPTV IE ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in compliance with the IE General Data Protection Regulation (GDPR) and Data Protection Act 2018.
2. Information We Collect
We collect the following types of information:
- Account Information: Name, email address, payment details (processed securely via PayPal or payment processors)
- Technical Data: IP address, device type, operating system, browser type
- Usage Data: Which channels you watch, streaming quality preferences, error logs
- Communication Data: When you contact support, we keep records of your inquiries
3. How We Use Your Information
Your data is used to:
- Provide and maintain our IPTV service
- Process payments and prevent fraud
- Send service updates, subscription reminders, and technical notices
- Provide customer support
- Improve our service based on usage patterns
- Comply with legal obligations
4. Legal Basis for Processing
We process your data under the following legal bases:
- Contract: To fulfill our service agreement with you
- Legitimate Interest: To improve our service and prevent fraud
- Consent: For marketing communications (you can opt-out anytime)
- Legal Obligation: To comply with IE tax and financial regulations
5. Data Sharing
We never sell your data. We only share information with:
- Payment Processors: PayPal, Stripe (for payment processing only)
- Hosting Providers: To maintain our servers and infrastructure
- Law Enforcement: When required by IE law or court order
All third parties are GDPR-compliant and contractually obligated to protect your data.
6. International Data Transfers
Your data is primarily stored on IE-based servers. If data is transferred outside the IE/EEA, we ensure adequate safeguards are in place (e.g., Standard Contractual Clauses).
7. Data Retention
We retain your data as follows:
- Account Data: For the duration of your subscription + 6 years (IE tax requirements)
- Usage Logs: 90 days
- Support Tickets: 2 years
8. Your Rights (GDPR)
Under GDPR, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate data
- Erasure: Delete your data ("right to be forgotten")
- Portability: Receive your data in a machine-readable format
- Object: Object to certain data processing
- Withdraw Consent: For marketing communications
To exercise any of these rights, email us at support@megiptv.com with "Data Rights Request" in the subject line.
9. Cookies
We use essential cookies to:
- Keep you logged in
- Remember your preferences
- Analyze site performance (Google Analytics – anonymised)
You can disable cookies in your browser settings, though some features may not work properly.
10. Security
We use industry-standard security measures:
- SSL/TLS encryption for all data transmission
- Encrypted password storage
- Regular security audits
- Restricted employee access to personal data
11. Children's Privacy
Our service is not directed at children under 16. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us immediately.
12. Changes to This Policy
We may update this policy occasionally. We'll notify you of significant changes via email. Continued use after changes means you accept the updated policy.
13. Contact Us
For privacy concerns or data rights requests, contact us at:
- Email: support@megiptv.com
- Subject Line: "Privacy/Data Rights"
We'll respond within 30 days as required by GDPR.
14. Supervisory Authority
If you're unhappy with how we handle your data, you have the right to lodge a complaint with the IE Information Commissioner's Office (ICO) at ico.org.IE.