Refund Policy

✅ 30-Day Money-Back Guarantee

Not happy with our service? We'll refund you in full within the first 30 days – no questions asked.

1. Our Guarantee

We're confident you'll love MEGIPTV IE, but if you're not satisfied for any reason within the first 30 days of your subscription, we'll provide a full refund. This guarantee applies to all subscription lengths.

2. Eligibility for Refunds

You're eligible for a refund if:

• You request a refund within 30 days of your initial purchase
• You've made a reasonable attempt to use the service
• You haven't violated our Terms & Conditions (e.g., sharing login credentials)
• Your account hasn't been terminated for fraudulent activity

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

• After 30 Days: Refund requests made after the 30-day guarantee period
• Partial Refunds: We don't offer pro-rata refunds for unused portions of subscriptions
• Renewals: If you renew an existing subscription, the standard policy applies
• Technical Issues: Minor technical issues or temporary service disruptions that we resolve within 48 hours
• User Error: Issues caused by incorrect setup or incompatible devices (we'll help you fix it first!)
• Terms Violations: If you've shared your account or violated our terms

4. How to Request a Refund

If you'd like a refund, please follow these steps:

1. Contact us at support@megiptv.com with subject line "Refund Request"
2. Include:
   • Your account email address
   • Order/transaction ID
   • Brief reason for refund (optional, but helpful for us to improve)
3. We'll respond within 24 hours
4. Once approved, we'll process your refund

5. Refund Processing Time

Refunds are processed as follows:

• PayPal: 3-5 business days
• Debit/Credit Card: 5-7 business days
• Bank Transfer: 5-10 business days

Processing times depend on your bank or payment provider. You'll receive a confirmation email once the refund is initiated.

6. Partial Service Credits

For long-term subscriptions (12+ months), if you experience significant service issues outside the 30-day window, we may offer a service credit or extension at our discretion. Contact us to discuss your specific situation.

7. IE Consumer Rights

This refund policy is in addition to your statutory rights under the IE Consumer Rights Act 2015. If you believe our service doesn't match its description or isn't fit for purpose, you're entitled to a refund even beyond 30 days. Contact us to discuss.

8. Free Trials

Our 24-hour free trials are completely free with no payment required. After the trial expires, there's nothing to refund as no payment was taken.

9. Contact Information

For refund requests or questions about this policy:

• Email: support@megiptv.com
• Subject Line: "Refund Request" or "Refund Policy Question"
• Response Time: Within 24 hours

10. Changes to This Policy

We may update this refund policy occasionally. Any changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email.

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